1. Introduction

Your privacy is important to us. This Privacy Policy outlines how Leaking Shower Repairs Australia (“we,” “our,” or “us”) collects, uses, discloses, and protects your personal information following the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

Contact details: Name, email address, phone number, and physical address.
Service information: Details about your property and service requirements.
Payment details: Bank or credit card information for processing payments.
Website usage data: IP addresses, cookies, and browsing behaviour.

3. How We Collect Your Information

We collect personal information in various ways, including:

When you fill out forms on our website.
During phone or email communications.
Through cookies and other tracking technologies when you visit our website.

4. Use of Information

We use the personal information collected for purposes such as:

Providing and managing our services.
Processing payments and issuing invoices.
Communicating with you about service updates and promotions.
Improving our website and customer experience.

5. Disclosure of Information

We may share your information with:

Service providers who assist in delivering our services (e.g., payment processors, contractors).
Legal or regulatory authorities when required by law.
Third-party analytics providers to improve our online services.

We will not sell or share your personal information for unrelated marketing purposes.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure data storage and encrypted transactions.

7. Your Rights and Choices

You have the right to:

Access and correct your personal information.
Opt out of receiving marketing communications.
Complain about a breach of privacy, which we will investigate promptly.

8. Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience. You can disable cookies through your browser settings, but some site features may not function properly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to you directly when possible.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.