1. Introduction

• Define your business, including the legal name, services offered (e.g., leaking shower repairs, bathroom renovations), and service areas.
• State that by using your services, customers agree to the T&C.

2. Services Offered

• Specify the types of repairs, installations, and maintenance you provide.
• Clarify that services are subject to availability and may vary based on location or customer requirements.

3. Appointments and Bookings

• Outline the process for scheduling appointments, including how bookings are confirmed.
• State your policy on cancellations or rescheduling and any associated fees.

4. Pricing and Payment

• Detail how pricing is determined (e.g., fixed-price quotes or hourly rates).
• Include payment terms, accepted payment methods, and timelines for payment completion.

5. Warranties and Guarantees

• Offer a guarantee on specific services (e.g., sealing leaks or tile repairs) and define its duration.
• Exclude certain conditions (e.g., pre-existing damage not disclosed during inspection).

6. Liability and Limitations

• Limit your liability for indirect damages resulting from delayed services or unforeseen complications.
• State that customers must provide accurate information about the problem for an effective solution.

7. Customer Responsibilities

• Require customers to provide access to the work area and disclose relevant property conditions.
• Mention any preparation customers need to undertake before your team arrives.

8. Privacy Policy

• Briefly explain how customer data will be collected, used, and protected.
• Include a link to your full privacy policy if applicable.

9. Dispute Resolution

• Describe your process for handling disputes, including mediation or arbitration as alternatives to court proceedings.

10. Changes to Terms

• Reserve the right to update the T&C and specify how customers will be informed of changes.

11. Contact Information

• Provide your official contact details for queries related to the T&C or service agreements.